Product Support

A friendly helpdesk, supporting your key enterprise applications

Cooper Software know our Clients want the peace of mind that comes with good after sales support and care. That’s where our friendly and expert support team come in.

We are dedicated to ensuring our customers receive the best after sales care possible. Through the Cooper Software Support Desk, clients receive round the clock care with the ability to:

 

 

  • Submit a support ticket: This feature enables you to register a new issue for our support team to address and outlines how our KnowledgeBase suggestions may be used to provide solutions to your problem.
  • View tickets: Provides the ability to view your existing tickets to track the progress being made and to provide any further updates. Closed tickets may also be viewed.
  • Access our KnowledgeBase: A source of reference material containing articles and step by step guides to provide assistance with commonly experienced issues. We strongly encourage our customers to make full use of these articles before raising a new helpdesk ticket.

Cooper Software liaises with IFS, Qlik and NetSuite for technical assistance should any support tickets be the fault of any of the software solutions themselves.


> To find out more about our Product Support, call us on +44 (0)1383 840700 or fill in the online form


Make it Work™