Service Desk

Let us lighten the load

Our single-point remote Support Desk is a leading option for 3rd-party support for the IFS and NetSuite community. Our Support Desk offers 1st- and 2nd-line support designed to enhance and supplement end user capability, as well as empowering local users with the ability, know-how and tools to solve complex problems.

If you can’t solve your support requests on time, or have too many resources tied up in support, we can help

Any IFS or NetSuite implementation requires expert support to make the most of the investment. Many companies face the problem that the level of expertise required, and the access to that expertise at all times, is unachievable on such a large-scale level. Take the pressure off with Cooper Software’s established Support Desk.

Download our NetSuite or IFS Managed Service Desk flyers or watch the video

All your support needs covered

Our single-point remote Support Desk can assist all your support requirements. Manned by full-time support experts, our Support Desk lightens the load allowing you to deal with tickets quickly and more accurately, and frees up internal resources for other critical projects. Central to our capability is our library of tools and utilities that simplify and automate many of the standard, manual activities required to manage a business-as-usual helpdesk.

Our support team has access to our comprehensive Knowledgebase, which is a centralised online library of information based on the 500 previous successful IFS & NetSuite projects we’ve undertaken.

“The remote Support Desk has been a real success and has had a tangible impact on our support levels. It has also enabled us to push on with other projects by freeing up critical staff.”

IT Business Project Manager, Imerys

Engagement options

Our Support Desk can be engaged in the following ways:

  • Fully-managed service, taking complete ownership of your IFS or NetSuite support desk
  • Semi-managed service, supplementing in house resources
  • Call-off and Ad Hoc Support
  • Business hours and 24/7 cover

Our clients benefit from enhanced support for their end users, reduced running costs and a rapid up-skilling of their support capability. Our Support Desk also offers a menu card of optional services, such as technical support and report writing, to lighten the load on the internal IT team

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> Whatever your level of support requirements, 24/7 or ad-hoc hours, we have a support package to suit your solution and business needs. Please contact us on +44 (0)1383 840700 or fill in the online form

Make it Work™