Cooper Software is pleased to announce we have entered in to an exclusivity agreement with Shepherd, the provider of the first and leading NetSuite native SuiteApp for field service, industrial maintenance management and H&S automation. The agreement will give Cooper Software the ability to re-sell and implement the SuiteApp within the UK.

The most comprehensive SuiteApp in its field, Shepherd offers solutions for both customer-oriented field service management and internal fixed asset maintenance with CMMS and health and safety automation – all as a 100% NetSuite native SuiteApp.

The solution allows NetSuite customers to easily manage and maintain both customer assets in the field or internal fixed assets, including forecasted preventive maintenance and health, safety & wellness compliance, giving them the ability to:

  • Employ existing contract data and deploy structured, customisable criteria across Sales/Service Orders
  • Arm service staff with resources in the field
  • Monitor, track and, standardise service report completion and delivery
  • Bucket all service obligations on ‘easy to read’ dashboards
  • Create service histories for all managed customer equipment
  • Avoid lost revenue from missed service calls
  • Forecast preventive maintenance
  • Automate the supply chain
  • Automate service billing

The overriding benefits to the customer are increased revenue, reduced costs and higher customer satisfaction. As the App is fully native to NetSuite, customers can leverage their investment in the solution, taking advantage of all existing NetSuite features and functionality.

Commenting on the partnership, Frank Cooper, Managing Director of Cooper Software said, “Our agreement with Shepherd will allow Cooper Software to enhance our NetSuite proposition to customers, helping them to extend the functionality of the solution. As Cooper Software have extensive expertise of delivering projects within the area of field service management, we see ourselves as an ideal fit with Shepherd and we look forward to being able to offer this app to our customers.” 

Paul Finnegan, Founder of Shepherd added: “Based on our own industrial experience we developed Shepherd to become an effective field and maintenance tool. Your service managers can easily set criteria, monitor live process and take action. Your aggregated data is true and relevant. Your service technicians have the time and incentive to provide you with more input about your clients’ concerns and needs. We are delighted that Cooper with its track record, market reach and dedication to its clients is our core partner for the U.K. roll-out. “

 

About Shepherd

Shepherd offers comprehensive solutions for both customer-oriented field service management and internal fixed asset maintenance with CMMS and health & safety automation – all as a 100% NetSuite native SuiteApp.

Shepherd manages the maintenance of many of the world’s largest water utilities, mining operations, power plants and boiler operations in the US, Asia and Europe.

For more information on Shepherd, please visit: http://shepherdcmms.com

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