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IFS Technical Consultant

Work from home
Full-time/Permanent
 
 

We have an exciting new opportunity for an IFS Technical Consultant to join our team at Cooper Software.

About Us:

Cooper Software is a leading technology consultancy delivering successful and innovative business change to its clients. As a systems integration specialist Cooper Software focuses on making its clients’ business systems work harder for them. Whether that’s implementing an ERP system to meet unique business processes, enhancing systems with bespoke applications, or providing round the clock support using specifically developed skills, tools and utilities, Cooper Software has the breadth and depth of technical knowledge to ‘Make It Work’.

Cooper Software is an IFS Gold Channel Partner and a certified IFS Reseller. Since being founded in 2005, it has grown to become one of Europe’s largest independent provider of products, consulting services and 24/7 support for ERP. Cooper Software has provided over 1,500 enterprise solutions for over 300 clients all over the world. Cooper Software is headquartered in Fife, Scotland.

What will you do?

The IFS Technical Consultant will be responsible for providing technical expertise and support in the implementation, customisation, and maintenance of IFS software solutions for clients. This role involves collaborating with clients to understand their business requirements, designing and configuring the IFS system accordingly, integrating the software with existing systems, and providing technical guidance and troubleshooting support throughout the implementation process.

Key Responsibilities:

  • Provide technical support with the implementation process, ensuring seamless integration with the client's existing systems and working within the PMO framework and agreed Customer Delivery Charters.
  • Tailor the IFS software to meet the specific business needs and requirements of the client through customisation and configuration.
  • Provide technical guidance and support to clients, troubleshooting issues, and addressing any technical challenges that arise during the implementation and post-implementation phases. Address support incidents that are assigned to you that have been raised by customers through the company helpdesk. Provide technical direction and guidance to all staff from pre-sales through delivery cycle specifically for the use and ability of the IFS product.
  • Manage system upgrades and ensure the smooth operation and maintenance of the IFS software, including monitoring performance and resolving any issues that may affect system functionality.
  • Collaborate closely with clients to understand their business processes and objectives and provide recommendations on how best to utilise the IFS software to achieve their goals.
  • Conduct training sessions for end-users to ensure they understand how to effectively use the IFS software, as well as creating comprehensive documentation for system configurations, customisations, and best practices. Mentor junior team members in the technical capabilities and tools within IFS.

 

What will you need?

  • Degree level qualification in a business related subject preferred.
  • A strong understanding of IFS software, including its modules, functionalities, and configurations, is essential. Proficiency in software implementation, customisation, and maintenance is crucial along with:
    • Previous experience of implementing and upgrading IFS systems
    • Demonstrate abilities within the IFS Configuration areas.
    • Demonstrate abilities within the IFS Connectivity area.
    • Demonstrate abilities with Data Migration
    • Demonstrate abilities with Reporting within IFS specifically with Crystal Reporting.
    • Demonstrate a range of business and industry experience.
    • Experience in both development and support would be advantageous.
  • Ability to identify and resolve technical issues efficiently during implementation and maintenance phases, along with a proactive approach to finding innovative solutions.
  • Effective communication, both verbal and written and the ability to explain complex technical concepts to clients and colleagues.
  • Experience in managing client relationships, understanding their business requirements, and effectively translating those into tailored IFS solutions.
  • Capacity to analyse complex business processes and propose appropriate IFS configurations and customisations that align with the client's operational objectives and industry standards.
  • Ability to work collaboratively with cross-functional teams, including developers, consultants, and clients, to ensure seamless integration and implementation of IFS solutions.


Benefits:
 
We recognise employees invest their time, energy and talents and we commit to invest in our employees by offering long term growth opportunities allowing them to develop their skills to progress to the next level in their career. Whether you are just starting your career as a graduate or are a seasoned contributor, we will listen and find out what is meaningful to you and help you carve the career you want and deserve. We invest heavily to ensure every employee is fully enabled with the right skills and experience to perform to their highest potential. 

We are excited about our future growth plans and we are looking for talented ambitious individuals to join us on this journey. We value our employees hard work and dedication and in return offer the following benefits:

       •    Competitive salary
       •    Enhanced holidays increased with length of service
       •    Life assurance
       •    Private healthcare  
       •    Additional employee benefits including Cycle to Work scheme and up to 15% discount with any purchase/lease of a new car with a leading manufacturer. 
       •    Opportunities for professional development and career advancement.


If you have a track record of delivering exceptional customer service, we want to hear from you!  Join our team and help shape the future of Cooper Software, apply now by submitting your CV and covering letter to HR@coopersoftware.co.uk. 


Equality & Diversity 

Cooper Software values the diverse skills and experience of its employees and is committed to achieving equality of treatment for all. Its objective is that all individuals shall have equal opportunities for employment and advancement based on their skills, aptitudes, and abilities. The Company is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through good equalities and diversity leadership and management.